terms - Andrison Home Services

Terms & Conditions

Last updated: April 21, 2026

These Terms & Conditions govern all services provided by Andrison Home Services LLC (“Andrison,” “we,” “us”) to our customers. By approving a quote or making a payment, you agree to the terms below.

1. Service Agreement

By approving a quote from Andrison Home Services LLC, you are entering into a binding agreement for services to be completed at the agreed-upon price. Approval of a quote — whether in writing, by email, or electronically — constitutes your acceptance of these terms. Services are limited strictly to the surfaces and areas listed in your approved quote. No additional areas or surfaces are included unless added in writing.

2. Pricing & Minimum Service Fee

All quotes are based on the information available at the time of estimate. If site conditions differ materially from what was described — such as significantly heavier buildup, additional square footage, or access limitations — we reserve the right to adjust pricing before work begins. We will always notify you of any changes prior to starting.

A minimum service fee of $250 applies to all appointments regardless of job size or duration.

3. Payment & Deposit Policy

Payment is due upon completion of service unless otherwise agreed in writing. We accept cash, check, and electronic payments.

For jobs with a quoted total exceeding $1,500, a non-refundable deposit of 20% is required at the time of booking to secure your appointment. This deposit will be applied toward your final balance.

If a credit or debit card is used for payment, a 3% processing fee will be added to the total.

If payment is not received within 14 days of the invoice date, a late fee of 2% per month will begin accruing on the outstanding balance. You agree to cover any reasonable collection costs, including legal fees, incurred in the event of non-payment. Andrison Home Services LLC reserves the right to pursue civil remedies and to place a mechanic’s lien on the property for unpaid balances. A $35 fee will be assessed for any returned checks.

4. Cancellations & Scheduling

We require at least 48 hours notice for cancellations or rescheduling. Late cancellations or no-shows may result in forfeiture of the deposit or assessment of a cancellation fee.

If we arrive on-site and cannot complete the work due to conditions not disclosed at the time of booking — including locked access, no water supply, animals in the work area, or incomplete customer preparation — a trip fee may apply.

Because our work is weather-dependent, we may occasionally need to reschedule due to rain, wind, or unsafe conditions. We also reserve the right to reschedule without penalty in the event of equipment failure or staffing issues on our end. We will always notify you as early as possible and work with you to find the next available date.

Certain jobs may require more than one visit to complete. A follow-up visit does not indicate that the initial service was inadequate — it is sometimes necessary due to dwell time, surface conditions, or job complexity.

5. Stain Removal & Cleaning Results

Our services are designed to remove dirt, mildew, algae, and general organic buildup. Unless explicitly stated in your written quote, stain removal is not included and should not be assumed. Pre-existing stains — including but not limited to rust, oil, tire marks, paint, artillery fungus, tree sap, efflorescence, and deeply embedded organic staining — require separate assessment and will be quoted as an additional service.

Artillery fungus (small black or brown specks commonly found on siding near wood mulch) is extremely difficult to remove and in many cases cannot be fully eliminated by pressure or soft washing. No guarantee of removal is made for artillery fungus stains.

Efflorescence (white mineral deposits on brick, concrete, or masonry) may become more visible after cleaning as surface buildup is removed. This is a characteristic of the material itself and is not caused by our work.

No additional compensation will be owed for stains that cannot be removed through conventional cleaning methods.

6. Customer Responsibilities

To ensure we can complete your service safely and efficiently, you are responsible for:

Ensuring clear access to all areas to be serviced on the scheduled date, including unlocking gates and removing obstacles
Removing or securing any fragile, valuable, or movable items from work areas prior to our arrival
Ensuring all windows and doors are fully closed and properly latched before service begins. We use low-pressure soft wash techniques; however, we are not responsible for water intrusion resulting from improperly closed, poorly sealed, or damaged windows and doors
Notifying us in advance of any surfaces, materials, or landscaping that cannot be exposed to water or cleaning solution
Notifying us of any buried irrigation lines, irrigation heads, or fragile hardscaping near work areas. We are not responsible for damage to items not disclosed prior to service
Ensuring exterior electrical fixtures, meters, outlets, and utility covers are properly sealed and secured before service begins
Keeping children, pets, and all other individuals away from the work area during service and for at least 24 hours after completion. We are not responsible for pets that escape the property during service
Ensuring outdoor water access is on and in working order upon our arrival — additional charges may apply if water is unavailable

7. Well Water & Water Supply

If your property is served by a well water system, it is your responsibility to inform us prior to booking and to ensure your well has adequate flow rate and recharge capacity to support our service. We recommend avoiding all household water use during service.

Andrison Home Services LLC is not responsible for well pump damage, pressure loss, or system failure resulting from sustained water draw during our service. By booking service on a well-supplied property, you acknowledge this limitation and assume full responsibility for your water system’s capacity.

If your property has an irrigation system that shares the water supply, please notify us before service begins to avoid interference.

8. Water & Site Access

By agreeing to our services, you authorize Andrison Home Services LLC to use your on-site water supply as needed to complete the work at no additional charge. If an external water source is required, this will be discussed and quoted in advance.

9. Windows & Water Intrusion

Water spotting on windows may occur as a result of exterior cleaning services. Window cleaning is not included in our standard services unless explicitly stated in your quote.

We are not responsible for water intrusion, interior damage, or the “fogging” effect that can occur in multi-pane windows with failed seals. These conditions are the result of pre-existing seal failure and not caused by our work. It is your responsibility to ensure all windows and doors are weathertight prior to service.

10. Pre-Existing Conditions & Limitation of Liability

Andrison Home Services LLC is not responsible for damage caused by or related to pre-existing conditions, including but not limited to:

Improperly installed, loose, or deteriorating siding, shingles, or gutters
Broken, improperly sealed, or non-weathertight windows and doors
Wood rot, defective construction, or improper caulking
Loose mortar, crumbling concrete, or failing surface materials
Improperly secured electrical wiring or fixtures
Fading or color variance on aged vinyl or aluminum siding revealed after cleaning

We inspect visible surfaces before beginning work and will note any concerns. It is the customer’s responsibility to ensure the property is in good repair and weathertight prior to service.

Our total liability for any claim arising from services rendered is limited to the amount paid for the specific service in question. We are not liable for incidental, consequential, or indirect damages of any kind.

Any damage claims must be reported in writing within 3 calendar days of service completion. Upon receipt of written notice, Andrison Home Services LLC shall have 30 calendar days to inspect the premises. We reserve the sole option of repairing or arranging repair of any damages directly caused by our work.

We reserve the right to stop work immediately if unexpected hazards, unsafe conditions, or significant pre-existing damage are discovered mid-job. We will notify you promptly and discuss next steps before resuming.

11. Indemnification

You agree to indemnify, defend, and hold harmless Andrison Home Services LLC, its owners, employees, and agents from and against any and all claims, damages, losses, costs, and expenses — including reasonable legal fees — arising out of or related to: (a) your failure to disclose pre-existing conditions; (b) third-party claims arising from access to your property during service; or (c) any breach of these terms.

12. Concrete & Hard Surfaces

The appearance of concrete varies based on age, composition, and how it was originally poured and cured. Cleaning removes surface buildup and may reveal underlying imperfections, uneven coloring, or variations that were previously hidden. These are characteristics of the concrete itself and are not a result of our work. Results may vary across the same surface.

13. Deck & Outdoor Furniture

Removal and replacement of grills, furniture, planters, and other items from work areas are the responsibility of the customer. If we need to move items to complete the job, we will take reasonable care but cannot be held responsible for damage to items left in the work area. An additional labor charge may apply.

14. Roof Soft Washing

All roof cleaning is performed using low-pressure soft wash techniques with professional-grade biodegradable cleaning solutions. We do not use high-pressure washing on roofing materials. Results may vary depending on the severity of growth and the age and condition of the roofing material. We are not responsible for pre-existing damage to roofing materials.

15. Chemical Sensitivity & Landscaping

Our cleaning solutions are applied at professional dilution rates and thoroughly rinsed. We take precautions to protect surrounding landscaping; however, it is your responsibility to inform us of any chemically sensitive plants, materials, or surfaces prior to service. We are not responsible for damage to items not disclosed at the time of booking.

16. Commercial Services

Commercial jobs may be subject to additional terms, pricing structures, and requirements beyond those outlined here. Andrison Home Services LLC reserves the right to require a signed service agreement for all commercial accounts prior to scheduling.

17. Third-Party & Injury Liability

Andrison Home Services LLC is not responsible for injuries to third parties — including household members, guests, or bystanders — who enter the work area during or immediately after service. Please ensure the work area remains clear at all times.

18. Satisfaction Guarantee

We take pride in our work and want every customer to be happy with the results. If you have any concerns about the quality of our service, please contact us within 48 hours of job completion and we will make it right. You can reach us at 203.300.8906 or contact@andrisons.com.

19. Photography & Marketing

Andrison Home Services LLC may photograph your property before and after service for quality assurance and marketing purposes, including use on our website and social media. No personally identifiable information such as your name or address will be shared publicly. If you prefer that your property not be photographed, please let us know before service begins.

20. Force Majeure

Andrison Home Services LLC is not liable for delays or failure to perform services due to circumstances beyond our reasonable control, including severe weather, natural disasters, equipment failure, or other events outside our control.

21. Dispute Resolution

In the event of a dispute, both parties agree to first attempt resolution through good-faith negotiation. If unresolved, the parties agree to pursue mediation or arbitration before initiating litigation. This helps both parties avoid unnecessary legal costs.

22. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in full force and effect.

23. Changes to These Terms

Andrison Home Services LLC reserves the right to update these Terms & Conditions at any time. Updates will be posted on our website with a revised effective date. Continued use of our services following any update constitutes acceptance of the revised terms.

24. Governing Law

These terms are governed by the laws of the State of Connecticut. Any disputes arising from services provided by Andrison Home Services LLC shall be resolved in the courts of New Haven County, Connecticut.

Questions? Contact us anytime at 203.300.8906 or contact@andrisons.com.

Andrison Home Services LLC — Milford, CT — andrisons.com